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Refund Policy
14-day money-back guarantee
If relaymsg isn't right for you, ask for a refund within 14 days of your first payment on any paid plan and we will refund it in full. No questions asked.
Renewals
Plans renew monthly. If a renewal charge goes through that you didn't want, contact us within 14 days of that charge and we will refund it, provided you haven't kept using the paid features since.
Cancelling
You can cancel any time from the Billing page in your dashboard. Cancelling stops future renewals. You keep paid features until the end of the period you already paid for.
How to request a refund
Email support@relaymsg.to from the address on your account, or reply to your receipt. Payments are processed by Paddle.com, our merchant of record, so you can also request a refund directly at paddle.net. Refunds go back to the original payment method, usually within 5 to 10 business days.